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Purchase and calibration terms

VanTunes is operated by Ghidrauto. Every calibration order is subject to vehicle and software compatibility review. An accepted payment does not guarantee that a requested calibration can be supplied. If VanTunes cannot support the submitted vehicle, VanTunes will contact the customer and issue the appropriate refund.

Customers are responsible for providing accurate vehicle, modification, fuel, and contact information; maintaining suitable battery charge during flashing; and following all supplied instructions. Products and calibrations are intended only for lawful use. The customer is responsible for emissions, registration, inspection, and road-use requirements that apply to the vehicle and location.

Privacy

VanTunes collects the account, contact, shipping, vehicle, order, and support information needed to provide its services. Payment-card details are handled by the payment provider and are not stored by VanTunes. Information is shared with payment, email, hosting, shipping, and RevLink providers only as needed to complete an order and provide support.

Customers can request access, correction, or deletion through the account page or by contacting vantunes@prismtuning.com. Certain transaction records may be retained for tax, accounting, fraud prevention, disputes, and legal obligations.

Refunds, hardware, and shipping

Contact support promptly to request cancellation before fulfillment begins. Once a custom calibration has been prepared or delivered, the calibration portion is generally nonrefundable except where required by law or where VanTunes cannot provide the purchased service.

Purchased hardware may be returned only when authorized in advance and returned in its original condition. Shipping charges are not refundable unless the shipment was incorrect or defective.

RevLink rentals include a $25 nonrefundable fee and a $225 refundable deposit. The deposit is refunded only after the device is returned within the communicated period and passes inspection. It is not refunded when the device is not returned. Return shipping is customer-paid unless VanTunes agrees otherwise in writing.

Support

Send order, refund, privacy, or technical questions to vantunes@prismtuning.com. Include the VanTunes order number when available.